Finance

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 75 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality and Role Profile

You are ambitious, passionate and energetic person. You are responsible for maximising hotel revenue and profitability through banqueting, event and wedding sales. Duties are carried out in line with the hotel’s guidelines and business plan, the departmental business plan, and the Hotel’s service concepts. 

Essential Duties & Responsibilities
•    Process and post all incoming payments daily in the Property Management System (PMS) and allocate them accurately to corresponding invoices.
•    Prepare and issue invoices promptly, ensuring accuracy, completeness, and proper supporting documentation.
•    Prepare and send monthly debtor statements within agreed timelines.
•    Reconcile the Accounts Receivable sub-ledger to the General Ledger regularly, ensuring completeness and accuracy.
•    Identify, document, and justify declined payments, chargebacks, and credit card discrepancies.
•    Monitor deposits and prepayments required under contracts, ensuring timely receipt and proper follow-up on any breaches.
•    Ensure guest ledger to city ledger transfers are accurate, authorized, and completed on time.
•    Maintain well-organized and secure filing of debtor accounts, credit applications, and all supporting records in line with internal policies and data protection requirements.
•    Review and verify commission charges from tour operators, travel agents, and group organizers to ensure they align with contracted terms.
•    Apply and enforce the hotel’s credit policy consistently across all accounts.
•    Participate in regular Credit Meetings to review:
      - New credit applications and status updates;
      - Debtor ageing and overdue balances;
      - Potential doubtful or bad debt accounts.
•    Assist in evaluating and recommending credit limit adjustments where necessary.
•    Support management in identifying opportunities to improve the credit control and collection process.
•    Count and reconcile all daily cash, cheque, and credit card receipts against PMS remittance reports.
•    Prepare deposits and ensure all cash collections are deposited intact and on schedule.
•    Maintain accurate records of petty cash, floats, and due backs, ensuring compliance with authorization procedures.
•    Support the Financial Controller during month-end closing, including reconciliations, debtor ageing analysis, and reporting.
•    Prepare ad-hoc financial and operational reports as requested to support management decision-making.

Desirable Experience, Qualifications, and Attributes

•   Strong understanding of accounts receivable processes, credit control, and cashiering procedures within the hospitality industry.
•    Working knowledge of commission structures and agency contracts related to tour operators and group bookings.
•    Proficient in Microsoft Office, especially Excel; experience with hotel Property Management Systems (e.g., Opera) is an asset.
•    Excellent attention to detail, organization, and accuracy.
•    Strong communication and interpersonal skills for cross-departmental coordination.
•    Proactive and analytical, with the ability to manage priorities and deadlines independently.
•    Awareness of GDPR, internal control, and cash handling standards applicable to hotel finance operations.
•    Diploma or Degree in Accounting, Finance, or a related field.
•    Progress toward ACCA, ACA, or equivalent certification will be considered an asset.
•    Previous experience in hotel finance, particularly in accounts receivable, credit control, or general cashiering, is preferred.