Front Office

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 75 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality and Role Profile

You are an energetic and passionate person thriving to ensure that all our guests receive the best hotel experience from the moment they arrive till they depart.

Essential Duties & Responsibilities

- Provides courteous service to guests by adhering to The Leading Hotels of the World and the hotel standards
- Demonstrates sound knowledge of all services and facilities provided by the Hotel
- Processes guest check-in and check-out accordingly as per departmental standards and procedures
- Ensures that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk ins and any special requests
- Ensures guests’ satisfaction by anticipating their needs and attending to their requests and enquiries, courteously and efficiently.
- Act as Night Audit/Manager shifts reliever as required and perform any related duties as described in the policy

Desirable Experience, Qualifications, & Attributes

- Relevant experience in a luxury hotel environment
- Good Knowledge of Maltese history and culture
- Good command of English (both oral and written) and at least two other languages preferably French and German
- Computer literate and good working knowledge of Opera (PMS)
- Has excellent communication skills and pleasant telephone manners
- Team player and able to work in shifts (including weekend and nights)

Are you the one we are looking for?

Personality and Role Profile
You are an energetic and passionate person thriving to ensure that all our guests receive a warm and welcoming experience while maintaining the highest standards in guest experience bringing to life the essence of The Phoenicia Malta brand promise and values.

Essential Duties & Responsibilities
- Greet and welcome guests as they arrive at the hotel in a friendly and professional first impression.
- Open doors for guest and visitors with a courteous and respectful manner
- Wishing farewell to guests as they depart the hotel, ensuring they leave with a positive last impression of their stay. 
- Assist with the arrival and departure of guests, ensuring that transportation arrangements (taxis. Private cars, etc) are handled efficiently including help with the luggage.
- Coordinate with the Concierge, Front Desk and Porters to ensure seamless guest experience especially concerning Arrival and Departure Experience.
- Provide guests with relevant information about the hotel services including the F & B outlets and SPA facilities.
- Monitor and manage the hotel’s entrance and surrounding areas, ensuring cleanliness, safety and security protocols.
- Handle guest complaints or concerns with professionalism and escalate issues to the relevant department if necessary.

Desirable Experience, Qualifications, and Attributes
- Previous experience in a similar role, preferably in a luxury hotel environment.
- Strong communication and interpersonal skills with a friendly and approachable demeanor 
- Professional presentation and excellent grooming standards.
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment, while maintaining high service standards
- Ability to work flexible hours, including weekends and public holidays.
- Fluent in English; knowledge of additional languages is an asset.
- A genuine passion for hospitality and guest services
- In possession of a driving license.

Are you the one we are looking for?