Everything you need to know

The Spa facilities and fitness centre are open daily from 7:00 am to 8:00 pm. Should you require to use the Fitness facilities at any other time, please advise our Reception team. Spa Treatments are available daily from 10:00 am to 8:00 pm

To schedule an appointment for your desired treatment, please contact our Reception team at +356 2291 1131 or ext 4131, who will be able to guide you to the right choice. To ensure your preferred time and service are available, we recommend you book in advance. All spa treatments and programs will need to be guaranteed with a credit card.

During all treatments, your body is fully covered except for the area that is being worked on. A bathrobe, towels, and slippers are provided for use before and after the treatment, however, please bring your own swimwear for the wet facilities. Proper athletic attire and footwear are required in the fitness centre.

Our spa environment is one of tranquillity, and we would appreciate it if you could turn off your mobile devices and secure them in your locker or your room to respect all spa guests’ right to privacy and serenity. Taking photos or filming in guest areas without prior approval is prohibited.

We recommend that you check in at Spa Reception at least 15 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the sauna, salt, and steam room. Please understand that late arrivals may result in lost treatment time unless our schedule enables us to offer you the full service.

Should you need to cancel or reschedule your Spa treatment, 
we request a minimum of 24 hours notice to avoid a 50% charge. The same terms apply to a no-show. 

Please do not bring valuables with you. Phoenicia Spa and Wellness cannot assume any responsibility for lost or stolen items.

Guests who have high blood pressure, heart conditions, have any other medical complications or are pregnant are advised to consult their doctor before signing up for any spa services. Kindly inform your Spa therapist of any existing medical conditions.

We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

The minimum age requirement for access to the Spa facilities and fitness centre is 16 years of age. Any children under the age of 16 are welcome to use the wet zone daily between 7:00 am and 10:00 am always accompanied by an adult. 

To maximise the effects of your Phoenicia Spa & Wellness experience, please ask your therapist or our reception team for the products which will best support your face and skin health at home.

Gift Cards make the perfect gift and may be purchased for a specific treatment or value to redeem against treatment. All Gift Cards are valid for 6 months from the date of purchase; vouchers must be used within the time frame and cannot be 
extended and are non-refundable.