Housekeeping

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 75 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Job Description

The Phoenicia is looking for an energetic, passionate individual to assist the Housekeeping Team, on a full time basis, in ensuring that all our guests receive the best hotel experience from the moment they arrive till their departure.

Duties & Responsibilities

•    Maintains the overall cleanliness of the hotel’s public and assigned back of house areas, by cleaning thoroughly and daily as specified in the departmental SOPs

•    Maximises job efficiency by maintaining supplies and working equipment as instructed, and by adhering to SOPs, Hotel policy, and training

•    Stocks supplies up to par after each shift with all necessary supplies and cleaning equipment

•    Cleans public areas including floors, elevators, lobbies, hallways, windows, service areas, stairwells, restaurants, bars, conference & banqueting rooms, offices, public and employee bathrooms according to the departmental SOPs

•    Vacuums, shampoos, and removes gum spots as required

•     Polishing and maintaining marble flooring

•    Performs other cleaning duties as required

Requirements 

•    Relevant experience in a luxury hotel.

•    Customer service driven and detailed oriented.

•     Good command of English (both verbal and written)

•     Team player  

We look forward to meeting you!

Personality and Role Profile
You are an energetic and charismatic person thriving to provide a superb level of service to all your guests.  You are an exemplary leader ready to assist our Executive Housekeeper to obtain the highest quality service within our hotel.

Essential Duties & Responsibilities
•    Takes responsibility of the functions of the Linen room.
•    Leads the team members assigned to linen
•    Pick up and deliver guest laundry as necessary.
•    Ensure that the Par stock levels are in place and controlled.
•    Performs any alterations needed.
•    Ensures that any ironing/pressing of garments are done. 
•    Ensure all dirty linen is separated and counted before going out for cleaning.
•    Receives and issue linen to all departments.
•    Sorts out discarded linen, keep a record and informs the Housekeeper on the discarded linen.
•    Assists in inventories and in stock taking.

Desirable Experience, Qualifications, and Attributes
•    Minimum 2 years’ experience in similar position in a 5 Star Hotel 
•    Customer service driven and detailed oriented
•    Organised and Flexible 
•    Good command of English 
•    Computer literate