FAQ

As one of the most renowned 5-star hotels in Malta and among the leading luxury hotels in Valletta, The Phoenicia Malta offers an exceptional location for travellers, just outside City Gate.

We are located approximately 15 to 20 minutes from Malta International Airport by car, making The Phoenicia Malta one of the most conveniently located 5-star hotels on the island.

Yes. The Phoenicia Malta offers immediate pedestrian access to Valletta’s UNESCO World Heritage sites, museums, restaurants, and cultural landmarks, providing a central base for those exploring the city during their holiday in Malta.

The Phoenicia Malta is Malta’s iconic five-star hotel, celebrated for its Art Deco elegance, harbour-facing infinity pool, and seven acres of private landscaped gardens. Among the most distinguished luxury hotels in Malta and a landmark choice among 5-star hotels in Valletta, The Phoenicia Malta has hosted royalty, dignitaries, celebrities, and discerning travellers for decades. It is widely regarded as a symbol of Maltese hospitality and international sophistication.

The Phoenicia Malta hotel opened in 1947 and has long been regarded as one of Malta’s most prestigious hospitality landmarks.

Our multilingual team speaks English, Maltese, Italian, French, and other major European languages to provide seamless service for international guests.

Reservations can be made via our official website, directly with our reservations team, or through selected luxury travel advisors.

Direct bookings offer the best available rates, exclusive packages, and personalised pre-arrival assistance.

Cancellation policies vary by rate type and season. Flexible rates allow cancellation within a specified timeframe prior to arrival; promotional rates may be non-refundable. Please contact our team for more information.

A credit card guarantee is required at the time of booking. Certain peak periods and suites at The Phoenicia Malta may require prepayment.

Yes, we regularly curate seasonal experiences, romantic getaways, wellness retreats, and cultural packages designed for guests planning a holiday to Malta while staying at one of the most iconic luxury hotels.

Yes. Our reservations team will be pleased to assist with group reservations, subject to availability and tailored terms.

Check-in at The Phoenicia Malta is available from 3:00 PM, and check-out is by 12:00 noon.

Yes, guests staying at The Phoenicia Malta may request early check-in or late check-out, subject to availability. We recommend contacting our team in advance so we can do our best to accommodate your request.

Yes, complimentary luggage storage is available at The Phoenicia Malta for guests arriving before check-in or departing after check-out.

Yes, Private check-in may be arranged for select suite categories at The Phoenicia Malta, subject to availability. This service is designed to provide additional discretion, privacy, and comfort for guests seeking a more personalised arrival experience at our 5-star luxury hotel in Malta.

Yes, The Phoenicia Malta has a dedicated guest relations team available to assist with special requests, personalised arrangements, and tailored recommendations throughout your stay.

Yes, the front desk at The Phoenicia Malta operates 24 hours a day, allowing guests to check in or receive assistance at any time during their stay.

The Phoenicia Malta offers a selection of luxury rooms and suites, including Standard Rooms, Superior Rooms, Executive Rooms, Harbour View Rooms, and Signature Suites.

Yes, many accommodations at The Phoenicia Malta offer beautiful views of Marsamxett Harbour, Valletta’s bastions, the hotel’s private gardens, and the city of Floriana. Guests can explore our full range of luxury rooms and suites to choose the accommodation and view that best suits their stay.

Yes, all rooms and indoor public areas at The Phoenicia Malta are non-smoking.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms, suites, restaurants, meeting spaces, and public areas.

Yes, connecting rooms are available upon request at The Phoenicia Malta, subject to availability.

Yes, baby cots can be arranged free of charge upon request, subject to the room category. Please contact our team for further information.

Yes, select suites may include additional privileges such as enhanced in-room amenities, spacious living areas, and bespoke guest services.

The Phoenicia Malta offers a variety of dining options, including Contessa, The Club Bar, Beefar in the City, Palm Court Lounge, The Bastion Pool Bar & Restaurant, and 24-hour in-room dining. These dining venues contribute to the reputation of The Phoenicia Malta as one of the leading 5-star hotels in Valletta and among the most celebrated hotels in Malta.

Breakfast inclusion depends on the selected rate. Guests are encouraged to check their reservation details or contact our team directly to confirm whether breakfast is included in their stay

Yes, The Phoenicia Malta caters to a range of dietary requirements, including vegetarian, vegan, gluten-free, and allergy-specific needs. We recommend informing our team in advance so our culinary team can prepare suitable dining options.

Yes, advance restaurant reservations are recommended, particularly during high season, weekends, and special occasions. Booking your table in advance helps ensure availability at our dining venues.

Yes, private dining is available at The Phoenicia Malta upon request. Our team can arrange personalised private dining experiences and bespoke menus, ideal for romantic dinners, family celebrations, business occasions, and special events in Malta.

Yes, children are welcome in the restaurants and dining venues at The Phoenicia Malta. Tailored children’s menu options may be available upon request.

Yes, The Phoenicia Malta is home to the Phoenicia Spa & Wellness, offering bespoke spa treatments, holistic therapies, and relaxing wellness experiences.

Yes, The Phoenicia Malta offers a fully equipped fitness centre available for hotel guests.

Yes, The Phoenicia Malta features a beautiful seasonal infinity pool overlooking the harbour as well as an indoor pool within the Phoenicia Spa & Wellness.

Yes, spa treatments at Phoenicia Spa & Wellness can be booked in advance. We recommend reserving your preferred treatment time before arrival or early in your stay to secure availability and enjoy a relaxing wellness experience.

Yes, The Phoenicia Malta offers curated wellness and relaxation packages throughout the year at Phoenicia Spa & Wellness. Guests can enjoy bespoke spa treatments, holistic therapies, and restorative experiences designed to enhance wellbeing during a stay at our luxury spa hotel in Malta. For more information, please visit our Spa & Wellness page.

Yes, personal training sessions may be arranged upon request at The Phoenicia Malta, subject to availability.

Yes, guests at The Phoenicia Malta enjoy exclusive access to seven acres of beautifully landscaped gardens, offering a peaceful retreat just moments from Valletta. As one of the few 5-star hotels in Malta with a garden, the hotel provides a unique setting for relaxation and walks during a stay in Malta.

The outdoor infinity pool operates seasonally, offering beautiful views over the harbour during the warmer months. Guest can enjoy the indoor pool at the Phoenicia Spa & Wellness year-round.

Yes, the private gardens at The Phoenicia Malta provide a stunning setting for weddings, celebrations and special events.

Yes, the gardens at The Phoenicia Malta hotel are a popular setting for wedding photography and professional photoshoots in Malta, subject to prior arrangement with the hotel team.

Yes, The Phoenicia Malta provides dedicated concierge services to help guests make the most of their holiday in Malta. Our concierge team can assist with private tours, boat charters, dining reservations, and exclusive experiences, helping guests make the most of their holiday to Malta while staying at one of the finest hotels in Valletta.

Yes, private airport transfers can be arranged upon request at The Phoenicia Malta.

Yes, on-site parking is available for in-house guests only.

Yes, laundry and pressing services are available at The Phoenicia Malta, including regular and same-day options.

Yes, bespoke yacht charters and boat trips can be arranged upon request at The Phoenicia Malta. Our concierge team can assist with private yacht charters, harbour cruises, and Mediterranean excursions, helping guests discover Malta’s coastline and surrounding islands.

Yes, the concierge team at The Phoenicia Malta is pleased to assist with restaurant reservations in Valletta and across Malta.

Yes, The Phoenicia Malta hosts elegant weddings in Malta, including destination weddings, intimate celebrations, and grand receptions. With beautiful indoor venues and seven acres of landscaped gardens, the hotel is one of Malta’s premier wedding venues and a sought-after choice among 5-star hotels in Malta for elegant destination weddings.

Yes, the hotel offers refined meeting rooms and event facilities for corporate meetings, conferences, private functions, and business events in Malta.

Yes, bespoke event packages can be arranged at The Phoenicia Malta. Each event is tailored to the client’s requirements, from menus and venue setup to floral arrangements, entertainment, and personalised guest experiences.

Yes, technical support for conferences and corporate events is available at The Phoenicia Malta. The Hotel offers modern audiovisual equipment, and on-site technical assistance is available.

Yes, exclusive venue hire and private buyouts of selected event spaces may be arranged at The Phoenicia Malta, subject to availability.

Yes, The Phoenicia Malta is a pet-friendly hotel in Malta. Pet policies, permitted areas, and any applicable conditions may vary. Please contact reservations for current guidelines.

Yes, accessible accommodations and facilities are available at The Phoenicia Malta to help ensure a comfortable stay for guests with accessibility needs.

The Phoenicia Malta accepts major international credit cards for room bookings, dining, spa services, and other hotel charges.

Yes, a pre-authorisation may be taken at check-in at The Phoenicia Malta to cover incidental charges during your stay.

While we do not provide insurance directly, we strongly recommend guests obtain comprehensive travel insurance prior to arrival to cover unexpected changes, cancellations, medical needs, or travel disruptions.

Yes, The Phoenicia Malta is GSTC certified and is committed to environmental responsibility and sustainable hotel operations.

Yes, The Phoenicia Malta is a landmark hotel opened in 1947, and it remains one of Malta’s most iconic heritage properties, one of the most prestigious hotels in Malta and one of the best known 5-star hotels just outside Valletta.

Yes, The Phoenicia Malta supports local producers, Maltese artisans, and trusted suppliers wherever possible. We prioritise locally sourced ingredients and collaborate with Maltese artisans and suppliers.

Yes, curated cultural experiences and heritage tours in Malta can be arranged through our concierge team.