Reservations

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 75 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality and Role Profile

You are ambitious, passionate and energetic person. You will be responsible to maximise hotel revenue and guest satisfaction by providing an efficient and friendly reservations experience.

Essential Duties & Responsibilities

•    Process all reservation requests within 24 hrs of receipt.
•    Adhere to guests’ requests in a professional and efficient manner.
•    Manage incoming correspondence and reservation messages in a timely and accurate manner.
•    Ensure reservations are inserted in Opera accurately with all relevant information. 
•    Communicate appropriately to all departments concerned and inform them of all special requests.
•    Promote our services and cross-sell hotel outlets whenever possible.
•    Maintain thorough knowledge about hotel product, services and room packages.
•        Check arrival lists are accurate, and all requested services are in order.
•    Record and process any payments and deposits received.
•    Report complaints and guest comments.
•    Provide personalised service and maintain high guest satisfaction.
•    Inform the Director of Revenue of any required revenue strategies, new processes and other tasks as required.

Desirable Experience, Qualifications, and Attributes

•    Preferably one year experience in a similar role.
•    Knowledge of Opera PMS System.
•    Fluent in verbal and written English.
•    Very high attention to detail and sales oriented.
•    Strong problem-solving skills including ability to effectively address any issues.
•    Outgoing, team player and customer service oriented.